Cozie Homes manages short-term rental properties across Far North Queensland, including Cairns City, the Northern Beaches, Port Douglas, and the Atherton Tablelands. Our local presence allows us to provide hands-on management and consistent standards across all properties.

Our management service covers all aspects of short-term rental hosting, from onboarding and listing setup to guest experience, property care, and performance management. A full overview of what is included can be found on our Services page. All standard services are included within our management commission.

Our standard management fee is 20% (excluding GST) of NET booking revenue, calculated after platform and credit card fees. A standard check out cleaning fee is charged directly to the guest. This fee includes all standard services. Non-standard costs or additional services are discussed and approved with the owner in advance.

We distribute listings across multiple booking channels to maximise visibility and bookings. This includes Airbnb, Booking.com, Marriott, Expedia owned sites, such as VRBO, Homeaway and Bookabach, our direct booking website, and Google Travel. Pricing and availability are synchronised across all platforms.

We use an AI powered dynamic pricing strategy that adjusts rates regularly based on comparable listings, market demand, seasonality, local events and availability. Our focus is on sustainable performance rather than short-term spikes.

All properties are professionally cleaned after each guest stay. Cleaning is carried out to short-term accommodation standards to ensure consistency, presentation, and guest readiness. The cleaning fee is paid by the guest as part of their booking.

Yes. Cozie Homes supplies hotel quality linen for all guest stays. Linen is professionally laundered and replaced for every booking.

Cozie Homes provides and restocks essential household items such as toiletries, kitchen basics, and cleaning supplies as part of our standard management service. There is no additional charge to the owner for these consumables.

Maintenance issues are identified through regular checks, guest feedback, and cleaning reports. Minor issues are resolved promptly. For larger repairs, owners are contacted for approval. Where an owner is not contactable, Cozie Homes will endeavour to act in the best interest of the client.

At the end of each month, we prepare a clear statement showing your bookings, income, and any deductions. Payments are then released to owners by the 7th of the following month. Management fees and property expenses are deducted before payment. Owners can view calendars and manage personal stays at any time through our interactive Property Management Software.

Yes. Owners can block out dates for personal use at any time via our interactive Property Management Software, provided reasonable notice is given and existing bookings are respected. Managing personal stays through the system helps avoid conflicts and keeps calendars accurate across all booking platforms.

Management agreements include clear terms regarding notice periods, existing bookings, and transition requirements. If an owner chooses to end their agreement, confirmed bookings within the notice period must be honoured, and platform obligations respected. In some cases, owners may be required to maintain calendar availability for a defined transition period to allow existing reservations to proceed smoothly. All conditions are outlined in the management agreement and discussed during onboarding.

Management agreements include agreed minimum terms and notice periods. These are designed to ensure stability for owners, guests, and operational partners and are clearly communicated before onboarding.

You can book directly through the Cozie Homes website or via trusted booking platforms where our properties are listed, including Airbnb, Booking.com, Marriott, Vrbo, and Google.

Check-in varies by property. Some homes offer self check-in, while others include a meet-and-greet where you will be welcomed by a member of our local team. Before arrival, all guests are required to complete a check-in form and sign a rental agreement. Once this is completed, detailed check-in instructions are shared to ensure a smooth and secure arrival.

Standard check-in and check-out times are listed on each property page and confirmed at booking. Early check-in or late check-out may be available on request, subject to availability.

Yes. Each property includes a digital welcome guide with curated recommendations for local restaurants, cafés, activities, and useful information to help you make the most of your stay. These guides are kept up to date, allowing us to add new places and experiences so you always have the latest local recommendations at your fingertips.

Yes. All Cozie Homes properties are professionally cleaned and prepared between every stay, with fresh linen provided.

Breakfast is not included.

Our team is available to assist during your stay. If an issue arises, we aim to resolve it promptly so you can continue enjoying your time.

Cancellation policies vary depending on the property and booking platform. The applicable policy is always displayed before you confirm your booking.

Many of our properties are well suited to families and extended stays. Listing descriptions include details to help you choose the right accommodation for your needs.

Yes. All Cozie Homes listings include Wi-Fi. Connection details are provided in the digital welcome guide.

Parking availability varies by property. Details are listed on each property page and included in the pre-arrival information.

Pet policies vary by property. Guests can use the pet-friendly filter when browsing properties to view homes that accept pets. Full details are also listed on each individual property page.

Parties, events, and gatherings are not permitted unless explicitly approved in advance. House rules are provided before arrival and must be respected.