Privacy Policy
Cozie Homes
ABN: 61 661 839 354
Last updated: 30/01/2026
Cozie Homes respects your privacy and is committed to protecting the personal information of our guests, property owners, website visitors, and business partners. This Privacy Policy outlines how we collect, use, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What is Personal Information?
In this Privacy Policy, “Personal Information” has the meaning given under the Privacy Act 1988. In general terms, it is information that identifies you or could reasonably identify you. This may include your name, address, telephone number, email address, identification details, payment information, and booking or property-related information.
What personal information we collect
Depending on your relationship with us, we may collect the following types of Personal Information:
Contact details, including name, address, phone number, and email address.
Identification information, such as driver’s licence details where required for booking, verification, or legal compliance.
Booking and accommodation information, including stay dates, guest details, communications, and preferences.
Payment and financial information, including billing details and transaction records. Full credit card details are processed securely by third-party providers and are not stored by Cozie Homes.
Property owner information, including contact details, property information, contractual records, and performance data.
Website and technical information, including IP address, browser type, device data, and website usage analytics collected via cookies and similar technologies.
We may also collect other Personal Information where reasonably necessary to provide our services.
How we collect Personal Information
We collect Personal Information directly from you whenever possible, including when you make a booking, submit an enquiry, communicate with us, enter into an agreement, or use our website.
We may also collect information automatically through website analytics tools or receive information from third parties such as booking platforms, payment providers, and service partners where required to deliver our services.
What happens if we cannot collect your Personal Information?
If you do not provide the Personal Information requested, we may not be able to:
Provide our services to you, or provide them to the same standard.
Process bookings or manage accommodation stays.
Provide information about services, properties, or opportunities that may be relevant to you.
Tailor website content or communications to your preferences.
Why we collect, hold, use, and disclose Personal Information
We collect and use Personal Information for purposes including:
Providing accommodation, property management, and related services.
Managing bookings, payments, and contractual arrangements.
Communicating with guests, owners, service providers, and partners, including sending service-related updates and relevant communications.
Sending newsletters and marketing communications about Cozie Homes, local experiences, and services that may be relevant to your stay or interests, where permitted by law.
Meeting legal, regulatory, and compliance obligations.
Internal administration, planning, reporting, marketing, and service improvement.
Handling enquiries, feedback, and complaints.
We only use or disclose Personal Information for purposes you would reasonably expect, or as otherwise permitted or required by law. You may opt out of marketing communications at any time using the unsubscribe option provided or by contacting us directly.
Disclosure of Personal Information
We may disclose Personal Information to:
Booking platforms and distribution channels.
Payment processors and financial institutions.
Service providers such as cleaners, maintenance contractors, photographers, and technology providers.
Professional advisers including accountants, lawyers, and insurers.
Government authorities where required or authorised by law.
We do not sell Personal Information to third parties.
Overseas disclosure
Some service providers we use may store or process data outside Australia, including cloud-based software and booking platforms. We take reasonable steps to ensure overseas recipients handle Personal Information in accordance with Australian privacy obligations.
Website, cookies, and analytics
Our website may use cookies and similar technologies to improve functionality, analyse traffic, and enhance user experience. Cookies do not generally identify you personally but may identify your browser or device.
You can manage cookies through your browser settings; however, disabling cookies may affect website functionality.
While we take reasonable steps to protect information transmitted online, internet transmissions carry inherent security risks.
Anonymity
You may browse our website anonymously. However, when entering into bookings or accommodation-related transactions, we are required under applicable laws and regulations to collect Personal Information to verify identity and comply with legal obligations.
Access and correction
You may request access to the Personal Information we hold about you and request corrections if it is inaccurate, incomplete, or out of date. Requests can be made using the contact details below.
We will respond within a reasonable timeframe and may charge a reasonable administrative fee for providing access, but not for making corrections.
Data security and retention
We take reasonable steps to protect Personal Information from misuse, interference, loss, unauthorised access, modification, or disclosure. Access is restricted to authorised personnel and trusted service providers.
If Personal Information is no longer required, we take reasonable steps to destroy or permanently de-identify it, unless retention is required by law.
Complaints
If you have a complaint or concern about how we handle Personal Information, please contact us so we can attempt to resolve the issue.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Changes to this policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website and will apply from the date of publication.
Contact us
Cozie Homes
Email: info@coziehomes.com.au
Website: https://coziehomes.com.au/